Terms & Conditions
Secure Shopping
Our online ordering service is hosted on a secure-server, so you can be confident that when you send your details they will be held in a safe environment. Once our order has been processed the details are permanently removed from the website.Privacy Policy
We are committed to protecting your privacy. We only use the information we collect about you to process your orders and keep you up to date of new products and special promotions. We do not sell, trade or rent your personal information to others. We follow strict security procedures in the storage and disclosure of information that you have given us. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.Delivery Promise
All orders are normally despatched to the delivery address that you supply within 3 working days of receipt. If an item is temporarily unavailable for any reason or has a longer lead time, then you will be notified of the revised despatch date. Your credit card will be debited prior to despatch of your order.
Overseas Delivery
We now deliver to the UK and Europe. If you are not based in the the UK or Europe and would like to purchase our products, please get in touch with us (enquiries@parklaneonline.com) .
Minimum Order Values
For the uk:£75 plus vat,plus £7 for packing and delivery
Free delivery for orders over £150 plus vat
For Eire :£150 plus £15 for packing and delivery,free delivery for orders over £300 plus avt
For the rest of Europe ,£150 plus vat,plus £25 for packing an delivery,free elivery for orders over £500 plus vat
Payment
Credit/Debit CardsWe accept most major credit and debit cards, including Mastercard, Visa, Switch, Solo and Delta. The company reserves the right to decline any order where there is a discrepency in card details.
Cheques
Cheques must be made payable to 'Accessories by Park Lane' and sent to the following address:
Accessories by Park Lane
P.O. Box 79
Knaresborough
North Yorkshire
HG5 9WX
Please allow 10 working days from receipt of your cheque before your order is despatched.
Supply of Goods
Due to the nature of our product range we are unable to guarantee the availability of products. If an item is no longer available, then you will be notified and given the opportunity to choose an alternative item or cancel your order.Pricing
The price you pay is the price shown in the checkout section of our website at the time you place your order. If an error in pricing occurs, we will inform you as soon as possible and give you the option to reconfirm your order at the correct price or cancel it. If you cancel and you have already paid for the goods, you will receive a full refund.Returns
We accept the return of all items only if they are returned within 5 working days and in their original packaging and condition. Under these circumstances we will issue a full refund for the price you paid for the item (less delivery charge). You will be responsible for the cost of the postage to return the goods. This does not affect your statutory rights.Refunds will only be given after the returned item has been received and inspected. It is recommended that you use registered post or recorded delivery when returning goods.
For health and safety reasons no returns are accepted for any pierced products or pierced products that are part of a jewellery set.
Please return all items to the following address:
Accessories by Park Lane
P.O. Box 79
Knaresborough
North Yorkshire
HG5 9WX
