Our online ordering service is hosted on a secure-server, so you can be confident that when you send your details they will be held in a safe environment. Once our order has been processed the details are permanently removed from the website.
We are committed to protecting your privacy. We only use the information we collect about you to process your orders and keep you up to date of new products and special promotions. We do not sell, trade or rent your personal information to others. We follow strict security procedures in the storage and disclosure of information that you have given us. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.
All orders are normally despatched to the delivery address that you supply within 3 working days of receipt. If an item is temporarily unavailable for any reason or has a longer lead time, then you will be notified of the revised despatch date. Your credit card will be debited prior to despatch of your order.
We now deliver to the UK and Europe. If you are not based in the the UK or Europe and would like to purchase our products, please get in touch with us (firstname.lastname@example.org) .
FOR ORDERS OUTSIDE EUROPE THE MINIMUM ORDER IS ONLY £150,IF YOU PURCHASE OUR JEWELLERY AND THE WEIGHT IS KEPT TO A MINIMUM THEN DELIVERY COSTS ARE VERY REASONABLE,TYPICALLY ONLY ABOUT £20 FOR A 2KG PACKAGE.
Minimum Order Values
For the UK:
FREE DELIVERY ON ORDERS OVER £150 PLUS VAT
MINIMUM ORDER £150 PLUS VAT + £10 FOR DELIVERY
FREE DELIVERY ON ORDERS OVER £250 PLUS VAT
For the rest of Europe
MINIMUM ORDER £150 PLUS VAT + £18 FOR DELIVERY
FREE DELIVERY ON ORDERS OVER £350 PLUS VAT
FOR ORDERS IN THE EU IF YOU SUPPLY YOUR VAT NUMBER AT THE CHECKOUT YOU WILL NOT BE CHARGED VAT
We accept most major credit and debit cards, including MasterCard, Visa, Switch, . The company reserves the right to decline any order where there is a discrepancy in card details.
Supply of Goods
Due to the nature of our product range we are unable to guarantee the availability of products. If an item is no longer available, then you will be notified and given the opportunity to choose an alternative item or cancel your order for that item.
The price you pay is the price shown in the checkout section of our website at the time you place your order. If an error in pricing occurs, we will inform you as soon as possible and give you the option to reconfirm your order at the correct price or cancel it. If you cancel and you have already paid for the goods, you will receive a full refund.
We accept the return of all damaged or faulty items only if they are returned within 5 working days of receipt and in their original packaging and condition. Under these circumstances we will issue a full refund for the price you paid for the item. You will be responsible for the cost of the postage to return the goods, This does not affect your statutory rights.
Refunds will only be given after the returned item has been received and inspected. It is recommended that you use registered post or recorded delivery when returning goods.
For health and safety reasons no returns are accepted for any pierced products or pierced products that are part of a jewellery set.
Please return all items to the following address:
Accessories by Park Lane
HORNBEAM PARK OVAL,
All cancellations must be in writing and emailed to email@example.com or sent to the address above.
If you need to contact us, please email firstname.lastname@example.org. Alternatively, you can telephone us on 01423 868362 or write to the above address.
Errors & Omissions
Accessories by Park Lane cannot be held responsible for any errors or omissions contained within the website. If a product you have ordered has as incorrect price due to an error we have made, we will notify you before delivery and give you the option of cancelling or altering your order.